The ABC's Of Supervising Others

This two-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager, or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

• Clarify roles and responsibilities of the new job.

• Adjust to the new role with confidence and an assurance you can handle the position.

• Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.

• Develop a technique for making sure you give employees instructions that are clear and understood.

• Identify some techniques to deal with employee challenges, such as hostility, complaints, and laziness.

• Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

• Making the transition

• Responsibilities of a supervisor

• Setting goals

• Planning for success

• Listening skills

• Asking questions

• Managing conflict

• Dealing with difficult employees

• The reciprocal quality of relationships

• Dealing with others

• Instruction/facilitation will be led virtually OR on-site

• Interactive class sessions driven by case studies and real life scenarios

• Specialized workbook, quick reference guides and handouts for participants

• Personalized certificate of completion