The ABC's Of Supervising Others

This two-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager, or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

  • Clarify roles and responsibilities of the new job.

  • Adjust to the new role with confidence and an assurance you can handle the position.

  • Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.

  • Develop a technique for making sure you give employees instructions that are clear and understood.

  • Identify some techniques to deal with employee challenges, such as hostility, complaints, and laziness.

  • Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

  • Making the transition

  • Responsibilities of a supervisor

  • Setting goals

  • Planning for success

  • Listening skills

  • Asking questions

  • Managing conflict

  • Dealing with difficult employees

  • The reciprocal quality of relationships

  • Dealing with others

  • Instruction/facilitation will be led virtually OR on-site

  • Interactive class sessions driven by case studies and real life scenarios

  • Specialized workbook, quick reference guides and handouts for participants

  • Personalized certificate of completion